Returns & refunds

Faulty or wrong items

If an item arrives faulty or damaged, or it is not what you ordered, tell us within 48 hours of delivery. Send a photo or a short video that shows the problem, together with your order number. Once we have checked it, we will replace the item or refund you, and we will cover the cost of getting it back to us.

Changed your mind?

You can return an item within 7 days of delivery if it is unopened and still sealed in its original packaging. Please contact us before sending anything back, so we can tell you how to return it. For a change-of-mind return, the delivery fee is not refunded and sending the item back to us is at your cost.

What we cannot take back

For hygiene and safety reasons, we cannot accept returns of:

• Disposable vapes that have been opened or used
• E-liquids and nic salts that have been opened
• Coils and pods that have been used

This does not apply to faulty items. If you report a faulty item within 48 hours of delivery, it is covered as described above.

How to start a return

1. Contact us through our contact form or by email at vapeemirate@gmail.com.
2. Include your order number and tell us what the problem is. For a faulty item, add a photo or a short video.
3. We will reply with the next steps, including how to get the item back to us.

Refunds

Once your return is approved, we process your refund within 7 working days.

• Card or bank transfer orders are refunded to the account you paid from.
• Cash on delivery orders are refunded by bank transfer. We will ask for your account name and IBAN when we approve the refund.

Your bank may take a few more days to show the money in your account. For anything else about returns, see our terms and conditions or contact us.